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CONDITIONS OF SALE

CUSTOMER SERVICE

FLM diffusion snc is committed to offer carbon quality products. Customer satisfaction is our priority and our goal is to do a great service. If you are not satisfied with your order please notify us immediately. For any communication regarding your order we are at your disposal; please contact us writing to the addresses in Contacts, we’ll process your request as soon as possible.

METHOD OF PURCHASE

The customer can only purchase products in the catalog online and viewable online at www.carbonin.it , as described in the relevant information sheets. The order will be processed upon receipt of a valid e-mail of the customer that notified the confirmation of the payment order.
The correct reception of the order is confirmed by FLM diffusion snc through a reply email, sent to the email address supplied by the customer.
 The message will include all data entered by the customer, all information related to the characteristics of the goods, the prices, methods of payment and delivery arrangements and costs. The Customer must verify the correctness and report any corrections to customer service, as described in this document.
In case of non-acceptance, FLM diffusion snc ensure timely notification to the customer.

 
PRICES

The products will be sold at list price in effect at the time of order by the customer. The prices posted on the site include VAT.

 
RIGHT OF WITHDRAWAL

In accordance with the law on electronic commerce, if the customer is a consumer (or rather a physic person who buys goods for purposes not related to his professional activity, or does the purchase order form indicating a reference of professional VAT), is entitled to rescind the purchase contract for any reason, without explanation and without penalty, except as indicated below.
To exercise this right, the customer must send Studiofibre written notice to that effect, within 10 working days from the date of receipt of goods.
 Such notice shall be sent by registered letter addressed to:


FLM diffusion snc (Customer Service)
Via Olgiate 17- 22070 - Oltrona S.M.
 (Como) - ITALY

or by telegram or e-mail sent within that period of 10 days and followed by a confirmation letter with acknowledgment of receipt, sent absolutely within the next 48 hours. Upon receipt of such notice of termination, the Customer Service will promptly notify the customer instructions on how to return the goods which must be received within 10 days from FLM diffusion snc.
The right of withdrawal is submitted to the following conditions:
• The law applies to product purchased in its entirety;
• The products must be returned intact and in original packaging, complete in all its parts (including packaging and any documentation, etc ...);
• should be avoided in all cases the attachment of labels or tape directly on the packaging of the product;
• postage for return of the asset are charged to the customer;
• the shipment, until the certificate of receipt in our warehouse is under the complete responsibility of the customer.


If goods
 are damaged during transport, FLM diffusion snc will notify the customer of the incident (within 5 days of receipt of goods in their stores), to enable a timely complaint against the carrier of his choice, and be reimbursed the value of the property (if insured), in this case, the product will be made available to the customer for his return, while canceling the request for withdrawal; FLM diffusion snc not responsible in any way for damage or theft / loss of goods returned without insurance; on his arrival (in stock), the product will be inspected for any damages not caused by transport. If the package and / or the original packaging are damaged, FLM diffusion snc will deduct from the refund due to a percentage, but no more than 10% of it, towards the cost of recovery.
Without prejudice to any repair costs for damage to the original, FLM diffusion snc will reimburse the customer the full amount paid excluding shipping charges, within 14 days of return of goods.
 The operation of the refund will be made by crediting the amount due FLM diffusion snc, which will be paid on the credit card or specified during the order or by bank transfer to c / c that will inform the customer, depending on the payment method used during insertion of the order.
The right of withdrawal is lost, for lack of the essential integrity of the property (the packaging and / or its contents), where FLM diffusion snc finds:
• the lack of the outer and / or internal packaging;
• the absence of product components (accessories, parts, ...);
• damage to the product for reasons other than transportation.

In case of forfeiture of the right of withdrawal, FLM diffusion snc will return to sender the property purchased by charging the same shipping costs.

 

LAW AND JURISDICTION

This agreement is governed by Italian law.
For the solution of civil and criminal litigation arising from the termination of this Agreement, if the customer is a consumer, the local jurisdiction is the forum of his city of residence; in all other cases the local jurisdiction is the only Como’s forum.


DEFECTIVE GOODS

If you received the goods with manufacturing defects, you can require replacement of the same; to obtain the replacement you will communicate the defect via e-mail address to info@carbonin.it.
Before sending the goods you will get a response and we will send you a code for returning the goods.
Warning! We will not accept returned goods for which you haven’t obtained permission to return by FLM diffusion snc and its code.


PHOTO PRODUCTS

The pictures of products for sale on the site are limited and our property, the manufacturer reserves the right to make changes without notice. FLM diffusion snc will try wherever possible to update the pictures of products based on these changes as soon as possible.
 

PRIVACY POLICY

When you register to the site FLM diffusion snc, the client expresses a tacit consent to receive commercial information from FLM diffusion snc through various communication channels (e-mail, mail, SMS, phone). The customer can remove your membership at any time at no cost, simply by making a request sent via email.

 

COOKIES

Our site uses automatic systems of data collection not directly by the user, such as cookies. A cookie is a device that is transmitted to the hard disk; it does not contain any comprehensible information but associates the user with the personal information registered on the site. Cookies are stored on our servers and no one can access the information on it.

This site also uses Google Analytics, a web analysis of the statistics produced by Google Inc. ("Google"). Google Analytics uses "cookies", text files stored on your computer, to help the website analyze how users use the site. The information generated by cookies that make use of the site (including your IP address) will be transmitted to and stored by Google on servers located in the United States. Google uses this information for the purpose of evaluating your use of the website, compiling reports of the internet and use internet. Google may also transfer this information to third parties where required to do so by law or where such third party organs process information on behalf of Google. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, although doing so may not be able to enjoy the contents of this site.
 

 

Privacy Policy

Article 13 of Legislative Decree 30 June 2003, n. 196 relating to regulations, "Protection of persons and other subjects regarding the processing of personal data", informs you as follows:

Article 1 - The data supplied by you (hereinafter "Data") in the appropriate sections of the Site, may be subject to collection, recording, organization, storage, processing, modification, selection, extraction, comparison, use, interconnection, block, communication, dissemination, erasure and destruction ("the Board"), in respect of the law and the obligations of confidentiality.

Article 2 - The data will be processed for the following purposes, also connected to FLM diffusion snc activities, including: accounting, tax, business, marketing, promotions, statistics, information and advertising material, direct activities of sale or placement of goods or services.

Article 3 - In relation to the stated purpose, the Privacy Policy will be using computer and / or electronic or paper form, and still using instruments that guarantee security and confidentiality.

Article 4 - Company that owns the data processing is FLM diffusion snc, with headquarters at  Via per Olgiate 17 - 22070 S.M. Oltrona (CO) - ITALY.

Article 5 - Data can be communicated for the purpose of treatment listed above, a physic or legal persons, entities or consortia, appointed by FLM diffusion snc to provide processing services, or instrumental support, in particular: companies that perform services, accounting, business, management, insurance, banking and financial experts, consultants, lawyers, associations, governments, universities and research centers. May also be communicated to subsidiaries and / or linked, even indirectly to FLM diffusion snc.

Article 6 - A detailed list of those to whom the data may be available at the offices of FLM diffusion snc.

Article 7 - Data can be transferred abroad. The FLM diffusion snc also informed that, in relation to the above treatment, you may exercise your rights under art. 13 of the Act, including, in particular, the right to know your personal records, the updating, rectification or integration, oppose or unlawful processing of data carried out for purposes of commercial information, sending of advertising material , direct sales, interactive marketing communications. The conferment of your data is optional. However, the refusal to authorize the treatment and the communication to the subjects belonging to the above categories will result in the inability to perform the required purchase.

Article 8
 - It should be noted that FLM diffusion snc not have a license to the processing of sensitive data (according to art. 22 of the Act) so please do not put in the boxes all the personal information that may reveal the ethnic origin, religious beliefs, philosophical or other beliefs, political opinions, membership of political parties, unions and associations or organizations of a religious, philosophical, political or trade union, and disclosing health and sex life.


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